{"id":25448,"date":"2026-03-01T14:53:47","date_gmt":"2026-03-01T13:53:47","guid":{"rendered":"https:\/\/houseofvinterberg.com\/?page_id=25448"},"modified":"2026-03-19T13:11:09","modified_gmt":"2026-03-19T12:11:09","slug":"shipping-returns-policy","status":"publish","type":"page","link":"https:\/\/houseofvinterberg.com\/en\/shipping-returns-policy\/","title":{"rendered":"Shipping &#038; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25448\" class=\"elementor elementor-25448\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a3f0a3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a3f0a3f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cb544a9\" data-id=\"cb544a9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3183ff58 elementor-widget elementor-widget-heading\" data-id=\"3183ff58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping &amp; Returns Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0904805 elementor-widget elementor-widget-text-editor\" data-id=\"0904805\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: #000000; font-size: medium;\" data-start=\"212\" data-end=\"237\"><strong data-start=\"212\" data-end=\"237\">Shipping and Delivery<\/strong><\/p><ul style=\"color: #000000; font-size: medium;\" data-start=\"239\" data-end=\"1173\"><li data-start=\"239\" data-end=\"371\"><p data-start=\"241\" data-end=\"371\">Items can be collected at the store where measurements were taken or delivered via courier to a parcel shop or customer address.<\/p><\/li><li data-start=\"372\" data-end=\"475\"><p data-start=\"374\" data-end=\"475\">We ship within Denmark and internationally. For international orders, please contact us at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@houseofvinterberg.com\">info@houseofvinterberg.com<\/a> before placing your order to confirm availability and shipping costs.<\/p><\/li><li data-start=\"476\" data-end=\"584\"><p data-start=\"478\" data-end=\"584\">Handling time for stock items is usually 1 to 2 business days before the order is handed to the carrier.<\/p><\/li><li data-start=\"585\" data-end=\"667\"><p data-start=\"587\" data-end=\"667\">Delivery time for tailored products is usually 4 to 6 weeks from payment date.<\/p><\/li><li data-start=\"668\" data-end=\"743\"><p data-start=\"670\" data-end=\"743\">If adjustments are required, delivery may be extended by up to 2 weeks.<\/p><\/li><li data-start=\"744\" data-end=\"839\"><p data-start=\"746\" data-end=\"839\">We reserve the right to correct errors and defects, which may further extend delivery time.<\/p><\/li><li data-start=\"840\" data-end=\"921\"><p data-start=\"842\" data-end=\"921\">Stock items are usually delivered within 1 to 3 business days after dispatch.<\/p><\/li><li data-start=\"922\" data-end=\"1003\"><p data-start=\"924\" data-end=\"1003\">We use trusted shipping providers such as GLS, PostNord, or similar carriers.<\/p><\/li><li data-start=\"1004\" data-end=\"1048\"><p data-start=\"1006\" data-end=\"1048\">All shipments include a tracking number.<\/p><\/li><li data-start=\"1049\" data-end=\"1173\"><p data-start=\"1051\" data-end=\"1173\">For international deliveries, if agreed, customs duties, import taxes, and local fees are the customer\u2019s responsibility.<\/p><\/li><li data-start=\"1049\" data-end=\"1173\"><p>Shipping costs:<br \/>&#8211; Standard delivery to parcel shop: DKK 50,-<br \/>&#8211; In-store pickup: Free of charge<\/p><\/li><li data-start=\"1049\" data-end=\"1173\"><p>International delivery: Shipping costs vary by destination. Please contact us at info@houseofvinterberg.com for a quote before placing your order.<\/p><\/li><li data-start=\"1049\" data-end=\"1173\"><p>Shipping costs are shown at checkout before payment is completed.<\/p><\/li><\/ul><p style=\"color: #000000; font-size: medium;\" data-start=\"1175\" data-end=\"1192\"><strong data-start=\"1175\" data-end=\"1192\">Return Policy<\/strong><\/p><ul style=\"color: #000000; font-size: medium;\" data-start=\"1194\" data-end=\"1886\"><li data-start=\"1194\" data-end=\"1281\"><p data-start=\"1196\" data-end=\"1281\">Consumers have a 14-day right of withdrawal for standard items such as accessories.<\/p><\/li><li data-start=\"1282\" data-end=\"1381\"><p data-start=\"1284\" data-end=\"1381\">Custom-made products, including suits, shirts, and other made-to-order<br \/>items, have a 0-day return window as they are exempt from the right of<br \/>withdrawal under EU consumer law (Directive 2011\/83\/EU, Article 16(c)),<br \/>since they are made to the consumer&#8217;s personal specifications.<\/p><\/li><li data-start=\"1382\" data-end=\"1477\"><p data-start=\"1384\" data-end=\"1477\">Exchanges are offered if the color, pattern, or cut differs from the agreed specifications.<\/p><\/li><li data-start=\"1478\" data-end=\"1561\"><p data-start=\"1480\" data-end=\"1561\">Unless otherwise agreed, the customer is responsible for return shipping costs.<\/p><\/li><li data-start=\"1562\" data-end=\"1643\"><p data-start=\"1564\" data-end=\"1643\">For approved refunds, please provide your bank details for a direct transfer.<\/p><\/li><li data-start=\"1644\" data-end=\"1760\"><p data-start=\"1646\" data-end=\"1760\">Customers are liable for any reduction in value caused by handling beyond what is necessary to examine the item.<\/p><\/li><li data-start=\"1761\" data-end=\"1886\"><p data-start=\"1763\" data-end=\"1886\">Return shipments should be sent to:<br data-start=\"1798\" data-end=\"1801\" \/>House of Vinterberg<br data-start=\"1822\" data-end=\"1825\" \/>Skoubogade 2, 1st Floor<br data-start=\"1850\" data-end=\"1853\" \/>1158 Copenhagen K<br data-start=\"1872\" data-end=\"1875\" \/>Denmark<\/p><\/li><\/ul><p style=\"color: #000000; font-size: medium;\" data-start=\"1888\" data-end=\"1928\"><strong data-start=\"1888\" data-end=\"1928\">Adjustment Service and Fit Guarantee<\/strong><\/p><ul style=\"color: #000000; font-size: medium;\" data-start=\"1930\" data-end=\"2118\"><li data-start=\"1930\" data-end=\"2028\"><p data-start=\"1932\" data-end=\"2028\">We offer a fit guarantee for 30 days from notification that your product is ready for fitting.<\/p><\/li><li data-start=\"2029\" data-end=\"2118\"><p data-start=\"2031\" data-end=\"2118\">Adjustments are carried out by Danish ateliers and may take up to 2 additional weeks.<\/p><\/li><\/ul><p style=\"color: #000000; font-size: medium;\" data-start=\"2120\" data-end=\"2154\"><strong data-start=\"2120\" data-end=\"2154\">Complaints and Product Defects<\/strong><\/p><ul style=\"color: #000000; font-size: medium;\" data-start=\"2156\" data-end=\"2526\"><li data-start=\"2156\" data-end=\"2245\"><p data-start=\"2158\" data-end=\"2245\">We provide a 2-year warranty under Danish law for manufacturing and material defects.<\/p><\/li><li data-start=\"2246\" data-end=\"2352\"><p data-start=\"2248\" data-end=\"2352\">The warranty does not cover damage caused by misuse, lack of maintenance, or unauthorized alterations.<\/p><\/li><li data-start=\"2353\" data-end=\"2462\"><p data-start=\"2355\" data-end=\"2462\">Defects must be reported within a reasonable time. Items may be returned for repair, exchange, or credit.<\/p><\/li><li data-start=\"2463\" data-end=\"2526\"><p data-start=\"2465\" data-end=\"2526\">We cover reasonable shipping costs for approved complaints.<\/p><\/li><\/ul><p style=\"color: #000000; font-size: medium;\" data-start=\"2528\" data-end=\"2554\"><strong data-start=\"2528\" data-end=\"2554\">Contact for Complaints<\/strong><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"2556\" data-end=\"2699\">Danish Competition and Consumer Authority \u2013 Complaint Resolution Center<br data-start=\"2627\" data-end=\"2630\" \/>Carl Jacobsens Vej 35, 2500 Valby<br data-start=\"2663\" data-end=\"2666\" \/>Website: <a href=\"https:\/\/www.forbrug.dk\" target=\"_new\" rel=\"noopener\" data-start=\"2675\" data-end=\"2697\">https:\/\/www.forbrug.dk<\/a><\/p><p style=\"color: #000000; font-size: medium;\" data-start=\"2701\" data-end=\"2876\">EU citizens may also use the European Commission Online Dispute Resolution platform: <a target=\"_new\" rel=\"noopener\" data-start=\"2786\" data-end=\"2819\">http:\/\/ec.europa.eu\/consumers\/odr<\/a><br data-start=\"2819\" data-end=\"2822\" \/>Please provide our email: <a rel=\"noopener\" data-start=\"2848\" data-end=\"2874\">info@houseofvinterberg.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5eef19b0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5eef19b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Returns Policy Shipping and Delivery Items can be collected at the store where measurements were taken or delivered via courier to a parcel shop or customer address. We ship within Denmark and internationally. For international orders, please contact us at info@houseofvinterberg.com before placing your order to confirm availability and shipping costs. Handling time&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_post_transparent":"disable","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-25448","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/houseofvinterberg.com\/en\/wp-json\/wp\/v2\/pages\/25448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/houseofvinterberg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/houseofvinterberg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/houseofvinterberg.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/houseofvinterberg.com\/en\/wp-json\/wp\/v2\/comments?post=25448"}],"version-history":[{"count":10,"href":"https:\/\/houseofvinterberg.com\/en\/wp-json\/wp\/v2\/pages\/25448\/revisions"}],"predecessor-version":[{"id":30910,"href":"https:\/\/houseofvinterberg.com\/en\/wp-json\/wp\/v2\/pages\/25448\/revisions\/30910"}],"wp:attachment":[{"href":"https:\/\/houseofvinterberg.com\/en\/wp-json\/wp\/v2\/media?parent=25448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}