Frequently Asked Questions
Webshop - FAQ
The Process - Webshop
Go to the shop and choose your desired products. Add them to your cart and proceed to checkout. Once you’ve entered your details, you can place your order. We look forward to serving you!
You don’t need an account to shop with us. Just type in your information at checkout.
We offer a wide variety of items in our shop. For ultimate personalisation, book an appointment to visit our Copenhagen store, where the options for customisation are nearly endless.
Our items run true to size. If you’re unsure which size to choose, we recommend checking an online size chart for the specific product. It will show you how to take your measurements so you can select the best fit.
We believe natural materials are best. That’s why almost everything at House of Vinterberg is made from natural fibres. A small number of pieces include a touch of elastane for comfort and stretch, while still being at least 95% natural (wool, cotton, silk, linen, cashmere, mohair and more).
Our Copenhagen Capsule Collection is designed to be timeless. Accordingly, we will either restock the items or upgrade them. Limited collections and collaborations are created for a specific purpose and will not be restocked.
Custom Tailoring - FAQ
The Process - Custom Tailoring
Your first appointment is all about understanding your style and preferences. We’ll discuss fabrics, colors, and design details, take your measurements, and guide you through the options that best suit your needs.
A design & measurement process typically takes 60 minutes. We want to ensure everything feels perfect without rushing the process.
Most clients need 1–2 fittings to achieve the ideal fit. The exact number depends on the complexity of the design and your preferences.
From your initial consultation to the final suit, the process usually takes 3–5 weeks. This allows time for craftsmanship and any adjustments needed.
Made-to-measure starts with a base pattern that we adjust to your measurements and preferences. Bespoke is fully custom – every detail is created from scratch for you, offering the highest level of personalization.
Absolutely. Bringing photos or garments helps us understand your vision and ensures we create something that reflects your style perfectly.
Shipping & Delivery
We offer shipping with PostNord, GLS, and DAO. Within Denmark*, the shipping cost is a fixed rate of 49 DKK, regardless of which carrier you choose. If your order exceeds 1,000 DKK, shipping is free.
Because we take great care in handling our garments, we deliver all orders to your nearest pick-up point. This ensures that your items arrive safely and securely.
*For international shipping see FAQ “Do you offer international shipping?”
Yes, we offer international shipping to a wide range of countries. To check availability for your specific location, simply add an item to your cart and enter your delivery address. Shipping costs vary depending on the destination.
If your country is not supported automatically by our system, please contact us at info@houseofvinterberg.com – we’ll do our best to arrange delivery to your address.
- Ready to Wear (RTW) items are shipped the next business day and typically arrive at your designated parcel pick-up point within 3 days.*
- Made to Order (MTO) items are crafted specifically for you after your order is placed. Production takes up to 5 weeks. Once completed, your item will be delivered to your parcel pick-up point within 3 days.*
If your order includes both RTW and MTO items, the entire order will be shipped together as a MTO order. However, if you need the RTW item sooner, feel free to contact us at info@houseofvinterberg.com – we’ll do our best to accommodate your request.
*For international orders, delivery times may vary depending on your location. House of Vinterberg is based in Copenhagen, Denmark. If you’re shopping from afar, we truly appreciate your interest and will do everything we can to ensure a swift delivery.
Yes – once your order has been placed, you should automatically receive tracking details by email within 24 hours. If you haven’t received any tracking information within that timeframe, please contact us at info@houseofvinterberg.com, and we’ll help you locate your order as quickly as possible.
We always aim to deliver orders as quickly as possible. If you need an item by a specific date, you’re very welcome to contact us at info@houseofvinterberg.com – we’ll do our best to accommodate your request.
Fabrics & Design
We work with the finest natural fibres, including wool, cashmere, silk, linen. For special projects, we also source rare blends and seasonal fabrics to ensure your garment is truly unique.
Yes. From lapel style and pocket design to buttons and lining, every detail can be tailored to your preferences. We’ll guide you through all the options during your appointment.
Absolutely. We partner with world-renowned mills such as Loro Piana, Dormeuil, and others to offer fabrics of exceptional quality and heritage.
Our experts will help you choose a style that complements your body shape, lifestyle, and personal taste. We’ll discuss everything from classic cuts to modern silhouettes during your consultation.
Yes, we can take inspiration from any design you love. Bring photos or the actual garment, and we’ll adapt the look to your measurements and preferences while maintaining our craftsmanship standards.
Returns & Exchanges
We accept returns within 14 days of delivery, provided the item is unused and in its original condition. Please refer to our full Terms & Conditions for details.
Simply contact us at info@houseofvinterberg.com to arrange your return or exchange. We’ll guide you through the process and provide any necessary instructions.
While we set up an automated return system, returns within Denmark are free. For international returns, shipping costs will apply. We’ll confirm any fees before you proceed.
Because custom garments are made specifically for you, they cannot be returned. However, we’re happy to make adjustments to ensure the perfect fit.
Fit & Alterations
We include a fitting session to make sure your suit feels just right. If adjustments are needed, we’ll handle them promptly so your piece fits perfectly.
Yes, we cover any necessary adjustments within the first 30 days after delivery at no extra cost. After that period, alterations can still be made, but additional charges may apply.
In most cases, yes. We offer alteration services for high-quality garments, even if they weren’t purchased from us. Contact us for details.
Absolutely. Once we create your pattern, it’s stored securely for future orders, making repeat purchases faster and easier.
Payment & Security
We accept card payments via Visa and Mastercard, and you also have the option to pay using Apple Pay.
Yes – shopping at House of Vinterberg is safe. We do not store your personal information, and we never share your data with third parties.
Yes – we offer gift cards
You can purchase our gift cards here:
https://houseofvinterberg.com/vare-kategori/gift-card/
At the moment we don’t offer installment payments, but we’re working on a convenient solution for you, for the future. Stay tuned!
Pricing & Payment
Our pricing depends on the fabric, design complexity, and level of customisation. We provide a clear estimate during your consultation, so you know exactly what to expect before we begin crafting your piece. Moreover you can visit our pricing page for more info on this.
We take full payment upfront before starting your custom order. This ensures your chosen fabric and design are secured, and allows us to begin crafting immediately.
Yes, premium fabrics and special design features may come with an extra charge. We’ll always inform you of any additional costs during your consultation, so you can make the best choice for your budget and style.
Yes, we can help you create a cohesive wardrobe with tailored pieces for different occasions. During your consultation, we’ll guide you through fabrics, styles, and combinations to ensure everything works seamlessly together.
Brand & Experience
Yes, you can visit our showroom at Skoubogade 2, Copenhagen. We work by appointment to ensure a personal experience, so book a time and we’ll be ready to guide you through fabrics, styles, and design options.
You can sign up for our newsletter or follow us on social media to stay updated on upcoming events and gatherings. We also host exclusive in-store experiences at Skoubogade 2, Copenhagen-book an appointment to be part of it.
We recommend booking an appointment to ensure we have time dedicated to you. However, you’re welcome to stop by and try your luck at Skoubogade 2, Copenhagen-if we’re available, we’ll gladly assist you.
Occasions & Use
Absolutely. We create tailored suits for weddings, black-tie occasions, and other formal events. Book an appointment at our Copenhagen store to design a piece that fits your style and the occasion perfectly.
Yes, we offer custom tailoring for business casual pieces such as blazers, trousers, and smart separates. You can design them to match your preferred fit, fabric, and style for a polished yet relaxed look.
A tuxedo typically refers to a full formal suit with matching trousers, satin lapels, and often a bow tie. A dinner jacket is the jacket portion, which can be paired with contrasting trousers for a slightly less formal but still elegant look.
Yes, we provide a curated selection of seasonal fabrics. For summer, you’ll find lightweight options like linen and breathable cotton blends, while winter collections include warm wools, cashmere, and heavier textures for comfort and style.
Care & Longevity
Taking care of your garments is essential if you want them to last. At House of Vinterberg, we recommend proper maintenance such as gentle steaming, occasional professional dry cleaning, and storing your pieces on quality hangers to preserve their shape and fabric. With the right care, your garments will maintain their look and performance for many years.
A well-made custom suit can last for many years with proper care. Because it’s tailored to your measurements and crafted from high-quality materials, it often outlives off-the-rack options. Regular maintenance, like dry cleaning and proper storage, will help keep it looking sharp.
We don’t provide storage services, but we’re happy to guide you on care. For cleaning, we recommend professional dry cleaning for tailored pieces and gentle steaming to maintain shape and fabric quality.