Shipping & Returns Policy

Shipping and Delivery

  • Items can be collected at the store where measurements were taken or delivered via courier to a parcel shop or customer address.

  • We ship within Denmark and internationally. For international orders, please contact us at info@houseofvinterberg.com before placing your order to confirm availability and shipping costs.

  • Handling time for stock items is usually 1 to 2 business days before the order is handed to the carrier.

  • Delivery time for tailored products is usually 4 to 6 weeks from payment date.

  • If adjustments are required, delivery may be extended by up to 2 weeks.

  • We reserve the right to correct errors and defects, which may further extend delivery time.

  • Stock items are usually delivered within 1 to 3 business days after dispatch.

  • We use trusted shipping providers such as GLS, PostNord, or similar carriers.

  • All shipments include a tracking number.

  • For international deliveries, if agreed, customs duties, import taxes, and local fees are the customer’s responsibility.

  • Shipping costs:
    – Standard delivery to parcel shop: DKK 50,-
    – In-store pickup: Free of charge

  • International delivery: Shipping costs vary by destination. Please contact us at info@houseofvinterberg.com for a quote before placing your order.

  • Shipping costs are shown at checkout before payment is completed.

Return Policy

  • Consumers have a 14-day right of withdrawal for standard items such as accessories.

  • Custom-made products, including suits, shirts, and other made-to-order
    items, have a 0-day return window as they are exempt from the right of
    withdrawal under EU consumer law (Directive 2011/83/EU, Article 16(c)),
    since they are made to the consumer’s personal specifications.

  • Exchanges are offered if the color, pattern, or cut differs from the agreed specifications.

  • Unless otherwise agreed, the customer is responsible for return shipping costs.

  • For approved refunds, please provide your bank details for a direct transfer.

  • Customers are liable for any reduction in value caused by handling beyond what is necessary to examine the item.

  • Return shipments should be sent to:
    House of Vinterberg
    Skoubogade 2, 1st Floor
    1158 Copenhagen K
    Denmark

Adjustment Service and Fit Guarantee

  • We offer a fit guarantee for 30 days from notification that your product is ready for fitting.

  • Adjustments are carried out by Danish ateliers and may take up to 2 additional weeks.

Complaints and Product Defects

  • We provide a 2-year warranty under Danish law for manufacturing and material defects.

  • The warranty does not cover damage caused by misuse, lack of maintenance, or unauthorized alterations.

  • Defects must be reported within a reasonable time. Items may be returned for repair, exchange, or credit.

  • We cover reasonable shipping costs for approved complaints.

Contact for Complaints

Danish Competition and Consumer Authority – Complaint Resolution Center
Carl Jacobsens Vej 35, 2500 Valby
Website: https://www.forbrug.dk

EU citizens may also use the European Commission Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr
Please provide our email: info@houseofvinterberg.com