Terms & Conditions

Sales and Delivery Terms for Vinterberg Clothing ApS

These terms and conditions apply to all purchases and deliveries from Vinterberg Clothing ApS unless otherwise agreed in writing. Any deviations from these terms must be approved in writing to be valid. The customer’s own purchasing conditions, including acceptance, do not apply – regardless of when they may have been submitted.

Vinterberg Clothing ApS
CVR No.: 45749665
Skoubogade 2, 1st Floor
1158 Copenhagen K
Website: www.houseofvinterberg.com
Email: info@houseofvinterberg.com
Phone: +45 9393 2938

Last updated: August 27, 2025

1. Important Notes and Liability Limitations

  • We reserve the right for any typographical errors and color variations in product images. Screen display may vary depending on device and settings.
  • Vinterberg Clothing cannot be held responsible for delays caused by external suppliers, shipping companies, or customs authorities..

2. Payment and Transaction Security

  • We accept payment via credit cards, bank transfer, and cash in-store.
  • Payment for stock items is only charged when the item is shipped. For custom-made products, we reserve the right to require prepayment unless otherwise agreed.
  • When paying by card, the amount is reserved on your account until the order is shipped. For debit cards, this reservation may affect your available balance. In case of cancellation, the reservation is released by your bank, not by Vinterberg Clothing.
  • Prices include VAT and may be adjusted due to changes in raw material prices, exchange rates, shipping, duties, etc.
  • Bank transfers must be paid within 3 days. Late payments incur interest per commenced month.
  • Non-payment is considered a material breach and may result in suspension of deliveries and issuance of reminders with fees.
  • Vinterberg Clothing uses an approved payment gateway that encrypts all card information using SSL protocol (Secure Socket Layer), ensuring your payment data cannot be accessed by unauthorized parties.

3. Delivery and Collection

  • Items can be collected at the store where measurements were taken or delivered via courier to a parcel shop or customer address.

  • We currently ship within Denmark. Please contact us in advance regarding possible international delivery.

  • Handling time for stock items is typically 1–2 business days before the order is handed over to the shipping carrier.

  • Delivery time for tailored products is typically 4–6 weeks from payment date.

  • If adjustments are required, delivery may be extended by up to 2 weeks.

  • We reserve the right to correct errors and defects, which in some cases may further extend delivery time.

  • Stock items are usually delivered within 1–3 business days after dispatch.

  • We use trusted shipping providers such as GLS, PostNord, or similar carriers.

  • All shipments include a track & trace number.

  • For international deliveries (if agreed), customs duties, import taxes, and local fees are the responsibility of the customer.

4. Return Policy

  • Consumers have a 14-day right of withdrawal for standard items such as accessories.

  • Custom-made products such as suits and shirts are exempt under consumer law and cannot be returned.

  • Exchanges are offered in case of discrepancies in color, pattern, or cut compared to the agreed specifications.

  • Unless otherwise agreed, the customer is responsible for return shipping costs.

  • For agreed refunds, please provide your bank details for direct transfer.

  • You are liable for any reduction in value caused by handling beyond what is necessary to determine the item’s nature and function.

  • For return shipments, please send to:
    House of Vinterberg
    Skoubogade 2, 1st Floor
    1158 Copenhagen K
    Denmark

5. Adjustment Service and Fit Guarantee

  • We offer a fit guarantee for 30 days from the date you are notified that your product is ready for fitting.
  • Adjustments are carried out by Danish ateliers and may require up to 2 additional weeks.

6. Complaints and Product Defects

  • We provide a 2-year warranty under Danish law for manufacturing and material defects.
  • The warranty does not cover damage caused by misuse, lack of maintenance, or unauthorized alterations.
  • Defects must be reported within a reasonable time. Items may be returned for repair, exchange, or credit.
  • We cover reasonable shipping costs for approved complaints.
  • If you have a complaint, contact us directly or use the official complaint platforms:

Danish Competition and Consumer Authority – Complaint Resolution Center
Carl Jacobsens Vej 35, 2500 Valby
Website: https://www.forbrug.dk

EU citizens may also use the European Commission’s Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr
When using this platform, please provide our email address: Info@houseofvinterberg.com

7. Warranties

7.1. Fit Guarantee
House of Vinterberg provides a fit guarantee that applies for up to 100 days from the date your order(s) are received in-store. Please note that any required alterations may extend delivery by up to two additional weeks.

7.2. Warranty
We offer a 2 year warranty on all seams and buttons for House of Vinterberg products. Should a button break or a seam come undone, we will repair it free of charge.

Certain buttons or threads may not be covered under this warranty, and it may not always be possible to replace them with an exact match. Fabric-covered buttons are excluded, as the original materials cannot be sourced for repairs.

This warranty does not cover normal wear and tear. For more details, please refer to Section 8.

8. Right to Claim (Danish Sale of Goods Act)
House of Vinterberg grants a 2-year right to claim under Danish law, protecting against manufacturing and material defects that arise during normal use.

This right does not include damage or defects resulting from improper use, inadequate maintenance, misuse, or unauthorized modifications.

Defects that should have been noticed upon standard inspection must be reported within a reasonable timeframe. Approved items may be returned for repair, exchange, or, where agreed, a credit.

9. Fabric Wear
Customers should be aware that House of Vinterberg suits and shirts are crafted from some of the world’s finest fabrics. Exceptional quality does not necessarily mean enhanced durability or resistance to wear.

Delicate fabrics are better suited for special occasions rather than everyday use. We recommend rotating garments if suits, jackets, or trousers are worn frequently.

Normal wear on high-friction areas such as knees, crotch, or elbows is to be expected. House of Vinterberg cannot be held liable for this type of natural wear.

10. Processing of Personal Data

  • We handle your personal data confidentially and in accordance with applicable law.
  • Data is used solely for order processing and is not shared with third parties.
  • Information is stored for 2 years to facilitate repeat purchases and ensure documentation.

11. Changes and Errors in Orders

  • Once production of a custom-made product has begun, the order is binding.
  • If there is an error in your order (e.g., color selection), please contact us as soon as possible – we will attempt to make changes, but cannot guarantee it.

12. Transfer of Risk

  • The risk for the goods passes to the customer upon delivery.

13. Breach of Contract

  • The customer may cancel the purchase in the event of material breach if defects are not remedied within a reasonable time.
  • Cancellation requires written notice with a 10-business-day deadline.
  • Bankruptcy, suspension of payments, or significantly deteriorated financial circumstances may also constitute material breach.

14. Limitation of Liability and Compensation

  • Vinterberg Clothing is not liable for indirect losses such as operational loss, data loss, or loss of goodwill.
  • Liability is limited to 25% of the order amount and capped at DKK 5,000
  • We assume no responsibility for data security during transmission over the internet.
  • Any disputes are governed by Danish law and jurisdiction.

15. Unforeseen Events and Force Majeure

  • Neither party is liable for circumstances beyond their control, including strikes, natural disasters, war, public restrictions, etc.
  • Force majeure must be notified in writing no later than 10 business days after occurrence.
  • If delays exceed 60 business days, the purchase may be canceled by the unaffected party.

16. Liability for Product-Related Damages

  • Vinterberg Clothing is liable under Danish product liability law.
  • The customer must immediately inform us if a third party raises a claim.
  • We are not liable for indirect losses unless otherwise required by mandatory law.

17. Validity and Termination of Agreement

  • The purchase becomes effective upon order confirmation and remains in force until delivery is completed unless otherwise agreed.

18. Other Terms and Updates

  • Vinterberg Clothing reserves the right to update these terms without prior notice.
  • Public reference to the customer may only occur with the customer’s explicit consent