Terms and conditions.
The formal basis for a purchase at House of Vinterberg. Written in accordance with Danish sale-of-goods law, the consumer contracts act and the product liability act.
Prices and payment
All prices are in Danish kroner and include 25% VAT. We reserve the right for typographical errors and minor colour deviations in product images.
| Payment method | Terms |
|---|---|
| Visa and Mastercard | SSL-encrypted. Reserved at order, charged at dispatch. |
| Google Pay, Apple Pay and MobilePay | Payment is completed at purchase. |
| Bank transfer | Paid within 3 days of order confirmation. |
| Cash | On pickup at the showroom. |
| Invoice | By agreement. |
Prepayment and card reservation
Stock items are charged at dispatch. Made-to-measure products are paid in full at order, before production starts. If the amount is reserved on a credit card, it affects your available balance until the item ships.
Late payment
Bank transfer must be made within three days of order confirmation. Late payments accrue interest per started month under Danish interest law (currently the National Bank's lending rate plus 8 percentage points). Missing payment is considered material breach.
Delivery and pickup
We ship with GLS, PostNord or equivalent recognised carriers. You can also pick up in the showroom. Tracking is included.
| Type | Timeframe |
|---|---|
| Stock items | 1-2 business days handling + 1-3 business days shipping |
| Made-to-measure products | Typically 3-5 weeks from measuring |
| Adjustments after fitting | Up to 2 weeks extra |
| International delivery | Agreed individually |
Transfer of risk
Risk for the item passes to you as the customer when it is delivered or picked up.
International delivery
For delivery outside Denmark, write to info@houseofvinterberg.com before ordering. Customs, import duties and local fees are borne by the customer.
Cancellation and returns
Stock items. 14-day right of withdrawal
As a consumer, you have a 14-day right of withdrawal on standard items such as accessories and stocked pieces. The item must be unused and in original condition. You bear the return shipping unless otherwise agreed.
Made-to-measure products. No right of withdrawal
Made-to-measure products (suits, shirts, coats and similar made to your measurements) are excluded from the right of withdrawal under the EU Consumer Contracts Act because they are produced specifically for you. If colour, pattern or fit deviates from what was agreed, we exchange or alter.
Return address
Warranties
We stand behind our craftsmanship. Here's what that means in practice.
| Warranty | Period | Coverage |
|---|---|---|
| Fit guarantee | 30 days from receipt | Adjustments by Danish tailors, up to 2 weeks |
| Right of complaint | 2 years (per Danish sale-of-goods law) | Manufacturing and material defects under normal use |
| Seam and button warranty | 2 years | Fabric-covered buttons excluded |
| Repair | Lifetime of the garment | Stitching, lining and buttonholes |
Fit guarantee
If a piece doesn't sit right, we fix it. Adjustments are performed by Danish tailors in the showroom and can take up to two weeks extra.
Right of complaint
Two-year right of complaint per Danish sale-of-goods law. Covers manufacturing and material defects under normal use. Doesn't cover damage from incorrect use, ordinary wear, lack of maintenance or alterations by anyone other than us.
Natural wear
Ordinary wear in high-friction areas, e.g. knees, crotch and elbows, is to be expected. It is not a defect and is not covered by the right of complaint.
How to make a complaint
Write to info@houseofvinterberg.com within a reasonable time after discovering the defect. We repair, exchange or issue a credit note. Reasonable shipping for approved cases is covered by us.
Complaints and dispute resolution
If we cannot reach agreement, a complaint may be filed with:
For cross-border purchases within the EU, Forbruger Europa, the Danish European Consumer Centre, can help with dispute resolution:
Choice of law and venue
The agreement is governed by Danish law. Disputes that cannot be resolved amicably or via the Centre for Complaint Resolution are decided by the Copenhagen City Court as first instance.
Changes and cancellation
Conclusion of the agreement
The agreement enters into force when we have sent an order confirmation, and remains in force until delivery is completed.
Changes to the order
Once production of a made-to-measure product has begun, the order is binding. We attempt to accommodate changes but cannot guarantee it.
Cancellation
Cancellation must be communicated in writing with at least ten business days' notice before production begins. If cancellation occurs after production has started, part of the order may be binding.
Rescission for breach
You may rescind the purchase for material breach if we have not remedied it within a reasonable time after written reminder.
Liability and force majeure
Limitation of liability
We are not liable for indirect losses, including loss of operation, loss of profit or loss of data. Our total liability is limited to 25% of the order amount and cannot exceed DKK 5,000.
We are not liable for losses arising from missing data security during transmission over the internet, beyond what follows from mandatory legislation.
Product liability
Vinterberg Clothing ApS is liable under Danish product liability law. We are not liable for indirect losses unless otherwise required by mandatory legislation.
Force majeure
We are not liable for delays or non-performance due to circumstances beyond our control. Examples: strikes, lockouts, war, fire, natural disasters or public intervention. Force majeure must be communicated within ten business days.
If a delay lasts more than 60 business days, both parties may rescind the agreement without further consequences.
House Credit
Earning
House Credit is a member benefit for customers with a customer profile. A percentage of the purchase amount after discounts is earned; the rate depends on the total historical purchase amount and is stated at houseofvinterberg.com/cashback. Purchases without an associated customer profile do not earn House Credit.
Maturing
Earned House Credit is active 14 days after the purchase, once the return period has expired, and it does not expire. If a purchase is returned in whole or in part, the House Credit earned on the returned items lapses.
Redemption
House Credit is redeemed as a discount on purchases in our showroom and in the webshop when signed in. In the webshop it can cover the items but not shipping. It cannot be paid out in cash, cannot be transferred and has no independent monetary value. On redemption, new House Credit is earned on the amount paid after the deduction.
Changes
We may change rates or close the programme with reasonable notice. House Credit already earned keeps its validity under the terms that applied when it was earned.
Personal data and updates
Processing of personal data
Personal data is processed confidentially and in accordance with GDPR and Danish data protection law. We do not share data with third parties beyond what is necessary to complete your purchase (e.g. payment provider, shipping company and our production partners). Data is deleted by default two years after the last purchase.
Read our cookie and tracking policy for details on cookies, pixels and analytical tracking.
Your measurements and fit
When we take your measurements in the Showroom, we save them to your customer account. This covers both body measurements and the measurements of the garments we make for you. You can see them under Your measurements on your account and order from them the next time you shop with us.
If a garment is altered by our tailor, we adjust the saved measurements so they reflect what fits you. We also save the fit profile you enter in the size guide and your feedback on fit if you return or exchange an item, for example that it was too large or too small. We use this to guide you better on size next time.
Your measurements are shared with our production partners' systems to the extent needed to make garments from them. They are not used for other purposes and are not passed on to anyone else.
Measurements follow your customer account. If the account is deleted, the measurements are deleted with it. You can ask us to correct or delete your measurements at any time by writing to info@houseofvinterberg.com.
Marketing and customer mentions
We refer to specific customers publicly only with their explicit consent.
Updates to the terms
We reserve the right to update these terms. The current version is found on this page, and the "Last updated" date shows the current edition.
Last updated 14 October 2026