Terms and conditions.

Prepayment and card reservation

Stock items are charged at dispatch. Made-to-measure products may require full or partial prepayment, agreed at order. If the amount is reserved on a credit card, it affects your available balance until the item ships.

Late payment

Bank transfer must be made within three days of order confirmation. Late payments accrue interest per started month under Danish interest law (currently the National Bank's lending rate plus 8 percentage points). Missing payment is considered material breach.

Stock items. 14-day right of withdrawal

As a consumer, you have a 14-day right of withdrawal on standard items such as accessories and stocked pieces. The item must be unused and in original condition. You bear the return shipping unless otherwise agreed.

Made-to-measure products. No right of withdrawal

Made-to-measure products (suits, shirts, coats and similar made to your measurements) are excluded from the right of withdrawal under the EU Consumer Contracts Act because they are produced specifically for you. If colour, pattern or fit deviates from what was agreed, we exchange or alter.

Fit guarantee

If a piece doesn't sit right, we fix it. Adjustments are performed by Danish tailors in the showroom and can take up to two weeks extra.

Right of complaint

Two-year right of complaint per Danish sale-of-goods law. Covers manufacturing and material defects under normal use. Doesn't cover damage from incorrect use, ordinary wear, lack of maintenance or alterations by anyone other than us.

Natural wear

Ordinary wear in high-friction areas, e.g. knees, crotch and elbows, is to be expected. It is not a defect and is not covered by the right of complaint.

Conclusion of the agreement

The agreement enters into force when we have sent an order confirmation, and remains in force until delivery is completed.

Changes to the order

Once production of a made-to-measure product has begun, the order is binding. We attempt to accommodate changes but cannot guarantee it.

Cancellation

Cancellation must be communicated in writing with at least ten business days' notice before production begins. If cancellation occurs after production has started, part of the order may be binding.

Rescission for breach

You may rescind the purchase for material breach if we have not remedied it within a reasonable time after written reminder.

Limitation of liability

We are not liable for indirect losses, including loss of operation, loss of profit or loss of data. Our total liability is limited to 25% of the order amount and cannot exceed DKK 5,000.

We are not liable for losses arising from missing data security during transmission over the internet, beyond what follows from mandatory legislation.

Product liability

Vinterberg Clothing ApS is liable under Danish product liability law. We are not liable for indirect losses unless otherwise required by mandatory legislation.

Force majeure

We are not liable for delays or non-performance due to circumstances beyond our control. Examples: strikes, lockouts, war, fire, natural disasters or public intervention. Force majeure must be communicated within ten business days.

If a delay lasts more than 60 business days, both parties may rescind the agreement without further consequences.