A moment. The last stitches.
Vi lægger sidste hånd på.
Vi lægger sidste hånd på.
The formal basis for a purchase at House of Vinterberg. Written in accordance with Danish sale-of-goods law, the consumer contracts act and the product liability act.
All prices are in Danish kroner and include 25% VAT. We reserve the right for typographical errors and minor colour deviations in product images.
| Payment method | Terms |
|---|---|
| Credit card | SSL-encrypted. Reserved at order, charged at dispatch. |
| Bank transfer | Paid within 3 days of order confirmation. |
| Cash | On pickup at the showroom. |
Stock items are charged at dispatch. Made-to-measure products may require full or partial prepayment, agreed at order. If the amount is reserved on a credit card, it affects your available balance until the item ships.
Bank transfer must be made within three days of order confirmation. Late payments accrue interest per started month under Danish interest law (currently the National Bank's lending rate plus 8 percentage points). Missing payment is considered material breach.
We ship with GLS, PostNord or equivalent recognised carriers. You can also pick up in the showroom. Tracking is included.
| Type | Timeframe |
|---|---|
| Stock items | 1-2 business days handling + 1-3 business days shipping |
| Made-to-measure products | 4-6 weeks from payment date |
| Adjustments after fitting | Up to 2 weeks extra |
| International delivery | Agreed individually |
Risk for the item passes to you as the customer when it is delivered or picked up.
For delivery outside Denmark, write to info@houseofvinterberg.com before ordering. Customs, import duties and local fees are borne by the customer.
As a consumer, you have a 14-day right of withdrawal on standard items such as accessories and stocked pieces. The item must be unused and in original condition. You bear the return shipping unless otherwise agreed.
Made-to-measure products (suits, shirts, coats and similar made to your measurements) are excluded from the right of withdrawal under the EU Consumer Contracts Act because they are produced specifically for you. If colour, pattern or fit deviates from what was agreed, we exchange or alter.
We stand behind our craftsmanship. Here's what that means in practice.
| Warranty | Period | Coverage |
|---|---|---|
| Fit guarantee | 30 days from receipt | Adjustments by Danish tailors, up to 2 weeks |
| Right of complaint | 2 years (per Danish sale-of-goods law) | Manufacturing and material defects under normal use |
| Seam and button warranty | 2 years | Fabric-covered buttons excluded |
| Repair | Lifetime of the garment | Stitching, lining and buttonholes |
If a piece doesn't sit right, we fix it. Adjustments are performed by Danish tailors in the showroom and can take up to two weeks extra.
Two-year right of complaint per Danish sale-of-goods law. Covers manufacturing and material defects under normal use. Doesn't cover damage from incorrect use, ordinary wear, lack of maintenance or alterations by anyone other than us.
Ordinary wear in high-friction areas, e.g. knees, crotch and elbows, is to be expected. It is not a defect and is not covered by the right of complaint.
Write to info@houseofvinterberg.com within a reasonable time after discovering the defect. We repair, exchange or issue a credit note. Reasonable shipping for approved cases is covered by us.
If we cannot reach agreement, a complaint may be filed with:
For cross-border purchases within the EU, Forbruger Europa, the Danish European Consumer Centre, can help with dispute resolution:
The agreement is governed by Danish law. Disputes that cannot be resolved amicably or via the Centre for Complaint Resolution are decided by the Copenhagen City Court as first instance.
The agreement enters into force when we have sent an order confirmation, and remains in force until delivery is completed.
Once production of a made-to-measure product has begun, the order is binding. We attempt to accommodate changes but cannot guarantee it.
Cancellation must be communicated in writing with at least ten business days' notice before production begins. If cancellation occurs after production has started, part of the order may be binding.
You may rescind the purchase for material breach if we have not remedied it within a reasonable time after written reminder.
We are not liable for indirect losses, including loss of operation, loss of profit or loss of data. Our total liability is limited to 25% of the order amount and cannot exceed DKK 5,000.
We are not liable for losses arising from missing data security during transmission over the internet, beyond what follows from mandatory legislation.
Vinterberg Clothing ApS is liable under Danish product liability law. We are not liable for indirect losses unless otherwise required by mandatory legislation.
We are not liable for delays or non-performance due to circumstances beyond our control. Examples: strikes, lockouts, war, fire, natural disasters or public intervention. Force majeure must be communicated within ten business days.
If a delay lasts more than 60 business days, both parties may rescind the agreement without further consequences.
Personal data is processed confidentially and in accordance with GDPR and Danish data protection law. We do not share data with third parties beyond what is necessary to complete your purchase (e.g. payment provider and shipping company). Data is deleted by default two years after the last purchase.
Read our cookie and tracking policy for details on cookies, pixels and analytical tracking.
We refer to specific customers publicly only with their explicit consent.
We reserve the right to update these terms. The current version is found on this page, and the "Last updated" date shows the current edition.
Last updated 18 May 2026