House of Vinterberg
Information

Shipping and returns.

How long it takes. What it costs. How we alter, exchange or - in rare cases - refund. We keep it short and concrete.

Last updated 18 May 2026

01Shipping and delivery02Right of return03Fit guarantee04Complaints and warranty05Complaints and dispute resolution
01

Shipping and delivery

We ship with GLS, PostNord or equivalent recognised carriers. You can also pick up in the showroom at Skoubogade 2.

OptionDetailsPrice
Pickup at the showroomSkoubogade 2, 1158 Copenhagen KFree
Delivery to pickup pointGLS, PostNord or equivalentDKK 50
Delivery to addressGLS, PostNord or equivalentDKK 50
International deliveryContact us for a quoteBy agreement

Lead times

TypeTimeframe
Stock items1-3 business days after dispatch
Made-to-measure4-6 weeks from payment date
Adjustments after deliveryUp to 2 weeks extra
International ordersAgreed individually
Adjustments after the first fitting may extend delivery by up to two weeks. Should an error occur, we reserve the right to correct it - and always tell you first. All shipments include tracking.

International delivery

For delivery outside Denmark, write to info@houseofvinterberg.com before ordering so we can confirm availability and shipping costs. Customs, import duties and local fees are borne by the customer.

02

Right of return

Stock items - 14-day right of return

Standard items such as accessories and stocked pieces can be returned within 14 days of receipt. The item must be unused and in original condition. You bear the return shipping unless otherwise agreed.

Made-to-measure - no right of return

Made-to-measure products (suits, shirts, coats and similar made to your measurements) are excluded from the right of withdrawal under EU consumer law, because they are produced specifically for you.

If colour, pattern or fit deviates from what was agreed, we exchange or alter. Write to us - we'll find a solution.

How to return

  1. Write to info@houseofvinterberg.com so we know the item is on its way.
  2. Pack the item securely and send to the address below.
  3. Include your bank details for the refund.
Return address
House of Vinterberg
Skoubogade 2, 1st floor
1158 Copenhagen K
Denmark
We deduct for diminished value if the item has been used beyond ordinary examination - in the same way you'd check a piece in a shop. Refunds are made by bank transfer within 14 days after we have received and approved the returned item.
03

Fit guarantee

30-day fit guarantee from the moment we report your piece ready. If something doesn't sit right, we fix it.

Adjustments are performed by Danish tailors in the showroom. Allow up to two weeks extra for the work. We always tell you if a piece requires more - especially when working with mohair, cashmere or hand-sewn buttonholes.

04

Complaints and warranty

Two-year right of complaint on manufacturing and material defects, per Danish sale-of-goods law.

The right of complaint doesn't cover damage from incorrect use, ordinary wear or alterations by anyone other than us. If you discover a defect, write to us within a reasonable time. We repair, exchange or issue a credit note - and cover reasonable shipping for approved cases.

Send complaints to
Skoubogade 2, 1158 Copenhagen K
05

Complaints and dispute resolution

If we cannot reach agreement, a complaint may be filed with:

Centre for Complaint Resolution
The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby

For customers in the EU/EEA outside Denmark, complaints can be brought to the national ADR body in your home country. Write to us first at info@houseofvinterberg.com - we almost always find a solution faster ourselves.

Still have questions?

Write to us.

If you have questions about a specific order, return or fit adjustment, call or write. We'll get back to you as soon as we can during opening hours.

Last updated 18 May 2026